We check your cabin's price every day. When we find a qualifying drop, we prepare the paperwork so you or your travel agent can request the savings.
Norwegian Cruise Line · $59 per cruise ✓ We check daily. You don't have to.$59 Price-Drop Discovery Guarantee: if we don't find a matching lower fare of at least $59 on your cabin, you get your $59 back. Norwegian decides any fare adjustment. See full guaranteeA "your price dropped" message is where the hassle starts. Finding your booking, learning the rules, filling in the request and chasing the deadline is all on you. We handle all of it.
"Price dropped on your cruise!"
Then it's up to you to:
"Your claim request is ready."
We've already:
Your part: about two minutes. Send it, or forward it to your agent.
You or your travel agent sends the request, and the cruise line makes the final decision. We never log into your cruise account.
You spend about two minutes. After that, there's nothing to check and nothing to remember.
Upload your confirmation, forward the email, or type in a few details. We read it and you confirm in one click.
Same ship, same sail date, same cabin category, same number of guests, until your cruise line's last claim date.
Your claim package arrives by email: proof of the new price, what to ask for, and a ready-to-send request.
If we don't find a matching lower fare of at least $59, your $59 comes back automatically.
Prices don't stay low for long, so we send it the moment we find a drop.
Norwegian Prima · March 6 · 7 nights · Balcony BA · 2 guests
A fare adjustment review for the same stateroom grade, ideally before your final payment date.
What Norwegian may offer depends on your fare, your promotions and whether you've made final payment. It's always Norwegian's decision.
The cruise line lowers your fare, so you pay less for the same cabin.
On some lines, the difference becomes credit for drinks, excursions and dining, or toward a future cruise.
Some lines offer an upgrade, like an ocean view to a balcony, for what you already paid.
$59 Price-Drop Discovery Guarantee: if we don't find a matching lower fare of at least $59 on your exact cabin during your monitoring period, your $59 comes back automatically. No forms, no asking.
The guarantee is about what we find and document. A lower advertised fare isn't the same as an adjustment: Norwegian decides whether to approve any lower fare, credit or upgrade. The guarantee covers our $59 fee, not your cruise fare. Read the full guarantee
We only watch lines that let you claim a lower price after booking. Carnival, Royal Caribbean and Celebrity are coming later.
| Cruise line | Price | Before final payment | After final payment | Good to know |
|---|---|---|---|---|
| Norwegian | $59 | Often a lower fare | Varies; Norwegian decides | Norwegian decides each request, and its terms can vary by fare, promotion and timing. We flag anything we can't confirm for your booking. |
| Carnival | Coming later. Join early access and we'll let you know when we add it. | |||
| Royal Caribbean | Coming later. Join early access and we'll let you know when we add it. | |||
| Celebrity | Coming later. Join early access and we'll let you know when we add it. | |||
Based on each cruise line's published policies, which can change. We check them regularly, and if a rule is uncertain for your booking, we tell you rather than guess.
Prices often rise closer to sailing. That's exactly why the guarantee exists.
After final payment, the difference may come as onboard or future cruise credit with no cash value.
You or your agent sends the claim. We never log into your account or change your booking, and the cruise line decides.
We only use them to check your cruise price. We never sell them.
No. We only need your booking details: ship, sail date, cabin category, number of guests and what you paid. We never log into your account.
No. We watch the price and prepare your claim. You, or your travel agent, send it to the cruise line.
Yes. Your claim package includes a version for your agent, and one click forwards it to them. Your agent submits it to the cruise line.
From the day you register until 15 days before you sail. That cutoff is Upper Hand's own policy, not a Norwegian deadline. Drops found before final payment usually have the best chance with Norwegian, and you may need to ask sooner depending on your reservation.
We watch your exact stateroom grade every day. If we don't find and document a matching lower advertised fare of at least $59 during your monitoring period, we refund your $59 within 10 business days after monitoring ends, to the card you paid with. The guarantee is about what we find. Whether Norwegian adjusts your fare is Norwegian's decision. Full guarantee
No one can promise that. Finding a lower advertised fare and qualifying for an adjustment are different things, and Norwegian decides every request. We promise to watch your cabin daily, document matching lower fares, prepare your request, and refund our fee if we don't find a matching drop of at least $59.
Send us Norwegian's response within 30 days after monitoring ends. If our match was wrong (for example, a different grade or promotion) and we didn't document another matching drop of $59 or more, we refund your $59. If Norwegian declined for its own reasons, such as timing or a previous adjustment, the guarantee doesn't apply. Either way, we keep watching for a new, lower fare until monitoring ends.
We send a new claim package each time it falls lower. If you've already had your fare adjusted, we measure from your new price.
Most price alerts stop at "the price dropped." Upper Hand does the paperwork: we match your exact cabin, check your cruise line's rules, save the price proof, and fill in your request so it's ready to send to the cruise line or forward to your travel agent. Your part takes about two minutes.
We prepare everything, and you (or your travel agent) press send. Cruise lines only accept requests from the guest or their agent, and we never log into your cruise account. It's usually a copy-and-send or a one-click forward.
We're launching with Norwegian Cruise Line. Carnival, Royal Caribbean and Celebrity come next. We only add a line once we can check your exact cabin reliably and the line has a real price-drop policy, so your alerts are worth acting on.
We're launching soon. Join early access below and we'll email you as soon as monitoring opens. Joining is free and nothing is charged until you choose to start.
Tell us about your cruise and we'll email you the moment monitoring opens. Joining is free. Nothing is charged until you choose to start.